Your Questions, Answered

  • Definitely. You can switch plans, upgrade, or make changes to your membership anytime.

  • Memberships are flexible and can be canceled with 30 day written notice. Cancelled plans will forgo future scheduled maintenance visits.

  • We can assist, commercial spaces will be reviewed on a case-by-case basis and custom tailored maintenance plans will be made accordingly.

  • Yes, membership plans may be paused, however future scheduled service visits will be pushed to future dates by the same duration of the membership pause.

  • Anytime! No need to wait until your next schedule maintenance visit to discuss a question or concern you may have. Subject to availability, but we can usually schedule a consultation within 5 business days of your request.

  • Depending on membership level and maintenance plan, we will typically visit your home quarterly for maintenance service. You home specific maintenance plan will outline all planned visits.

  • Busy, traveling or have other priorities? No problem, we’ll gather access information from you so you can be free to do the things you need to.

  • At this time, Apex Home Management cannot guarantee immediate emergency responses, however we can assist on a case-by-case basis depending on availability & nature of the emergency. Emergency vendor referrals will be included in your maintenance plan should an unfortunate emergency arise that constitutes emergency response.

  • Of course! Apex Home Management is insured. We also ensure our partnered vendors & contractors are insured as well should additional services be requested.